About Us

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Effective risk management is so much more than implementing insurance policies. We offer a complete service that involves consulting, research, recommendation and representation to provide you with appropriate and value for money insurance cover, both personally and for your business.

We strive to make what can be complex, simple.

Our tenure and experience helps us identify and reduce the potential for contract issues and claim disputes.

Through extensive research, we offer tailored advice about:

  • Why a particular policy or benefit is most appropriate for you;
  • Potential issues associated with an insurance policy;
  • What is, and more importantly, what is not, covered in the insurance policies;
  • Risk management for meeting compliance and industry regulations;
  • Potential personal or business risk’s; and
  • Appropriate structures for insurance policy ownership for your business, and tax implications associated with specific insurance policy recommendations.

It is when our clients are the most vulnerable that we offer the most assistance. Our aim is get claims quickly and efficiently for your payment of your full entitlement so that you can get back to business sooner.

Our claims management process includes:

  • Managing all contact and negotiation with the insurer;
  • Providing you with a clear explanation of the claims process;
  • Preparing relevant insurance claim documentation;
  • Removing the administrative of the claim burden by assisting to overcome delays and;
  • Mediating any disputes.

Insurance Advisernet Townsville supports our local community and causes that are important to our clients and colleagues. We are proud supporters of MATES in Construction and the Drilling and Quarries Industries in North Queensland.

 
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Our Team

Phil Siganto
General/Risk Insurance Aviser

Phil Siganto is a man of few words. Perhaps that’s why his colleagues say “when Phil talks, everyone listens”. His careful, considered approach is coupled with a sense of compassion that makes him a formidable force when his clients face personal or business battles. When life packs a punch, Phil takes their corner. After all, he’s accustomed to doing the heavy lifting. He began his working life driving forklifts and heavy machinery. He didn’t last long behind the wheel, driven instead by an ambition to help protect the businesses that make up the backbone of Queensland’s transport; construction and mining industries. He trained with a risk insurance company in his hometown of Mackay. Then, throughout the nineties, he built a strong reputation as an insurance adviser, specialising in life and income protection.

Today, he is primarily engaged by multi-million dollar Queensland-based businesses in the transport, civil engineering and mining industries. These are big hitters and Phil has the mettle to return serve. Thanks to enduring relationships, some a decade long, Phil considers it his privilege to watch his clients grow their businesses. From facilitating Risk Managers and legal experts to help with expansions; to coordinating full audits in line with changing regulations, Phil makes it his business to help expose business risk. When the new millennium ushered in a significant shake-up within the insurance industry, Phil embraced the multi-agency platform and the freedom to cast his net wider when researching suitable, cost-effective insurance policies on behalf of his clients. He brought this renewed rigour to Insurance Advisernet Townsville, an authorised representative of Insurance Advisernet Australia, an office he established in 2009 to specialise in both general business insurance.

Phil’s client-first approach has seen him come full circle. Just as he did at the start of his career, he relishes working with individuals and business owners to design insurance strategies to help protect their corporate and personal assets. He admits some individuals initially see insurance as a “grudge purchase”. However, to help humanise the process, Phil takes the time to explain the types of claims he’s facilitated throughout his long career. These enlightening discussions are designed to help empower clients with the kind of information that illustrates policy in action. His easy, approachable manner makes this a comfortable process. Phil admits that when he coordinates insurances, he hopes businesses never face the kind of adversities that lead to claims. However he knows, first-hand, how fickle fate can be. On those occasions, and in the days in between, Phil makes it his professional priority to smooth the journey.

Personally
In the office and at home, Phil is patient and meticulous. He is a weekend fisherman and (by his own admission) a very, very average golfer and lawn bowler. When the tides are right and a hefty catch is in, Phil likes nothing more than sharing a meal of muddies with family and friends. It’s no stretch to say that a weekend win is celebrated much like a professional win – where Phil’s efforts are used to benefit others. Phil Siganto is an Authorised Representative of Insurance Advisernet Australia Pty Ltd, AFSL 240549. Authorised Representative No 267586.
 
Trinity Ward
Director/General Insurance Risk Adviser at Avanti Insurance Solutions

Avanti Insurance Solutions is managed by Trinity Ward, with over 20 years’ experience as a commercial broker. Engaging Trinity as your professional broker you have someone that you can trust and will listen and understand your business risk. A bespoke/tailored insurance and risk management program will be designed to keep your mind at ease.

Trinity has experience in Business, Civil Plant, Drilling and exploration, Rock Quarries, Construction, Professional & Health Care sectors, Transport Industry, Local Government & Fleet hire.

Trinity loves to explore our beautiful country with her husband and children. Relaxing with friends on the beautiful Sunshine Coast.